Patient Representative

Description: Silver Health Care - Patient Service Representative A patient service representative at Silver Health Care serves as the first point of contact for patients when they arrive at our clinic.
They greet and check-in patients, get patient information, collect payments, assist with necessary paperwork, and fulfill other customer service or administrative duties.
Expectations include: · Registering, scheduling and re-scheduling patients for initial appointments and follow-ups · Entering data for patients into an electronic medical record (EMR) · Answering patient questions about billing and payments and collect payments · Screening incoming calls to provide the proper routing to other departments when necessary · Verifying insurance eligibility · Accept lab drop offs from patients Qualifications and Experience Have good problem solving and customer service skills Must be able to work with a positive attitude in a busy clinic office setting Comfortable working in a healthcare environment · Ability to learn and follow HIPAA requirements and respect patient privacy rights Excellent written and verbal communication skills · Availability to work some evenings and weekends · Previous experience in front office or similar role preferred · Strong organizational and multitasking skills · Excellent communication and interpersonal skills · Proficient in using computer software and office equipment Job Type: Full-time Salary: Based on experience Expected hours: 40 hours per week Location: Clinic, in person Benefits: Health insurance Health savings account 401(k) and matching Paid vacation and sick leave Schedule: Monday through Friday and some weekends Requirements: Must be able to lift 15 - 20lbs Must show reliable attendance