Customer Service Representative

A bank customer service representative is someone whose role is to provide information regarding the bank’s products and services to its customers.
He/she also has the responsibility of handling any inquiries and resolving customer complaints.
The job description of a bank customer service representative, who can also be designated as a customer care representative, includes protecting the bank’s image and contributing to the achievement of the bank’s overall goals and objectives.
He/she also helps to avoid loss of customers and negative reviews.
He/she is expected to understand the bank’s policies and propose solutions to customer problems, and also possess in-depth knowledge of the company’s products/services so that the customers can be correctly informed.
As the first line of contact customers have with the bank, bank customer service representatives are expected to be courteous, friendly, helpful and neatly dressed at all times.
Monday through Friday 8am - 5pm